Questions patients ask us
Do I need to download an app or create an account?
No. Your visit happens in the web browser already on your phone, tablet, or computer. We email you a private link; you click it, allow your camera and microphone, and you are in.
Is a video visit private and secure?
Yes. Visits run over an encrypted connection, visits are not recorded, and only your doctor is on the call. You should still pick a private spot on your end, just as you would want privacy in an exam room.
Who can book a visit?
Adults (18 and older) located in Arizona at the time of the visit. Our physicians are licensed in Arizona, and telehealth rules require that you be in the state during your appointment.
Do you take insurance?
We are self-pay and do not bill insurance — prices are listed up front on our Services page, so there are no surprise bills. On request we'll provide an itemized receipt (superbill) you may submit to your insurer for possible reimbursement.
Can you prescribe medication?
No — and that's deliberate. Our visits are for understanding: your diagnosis, your options, your medications, your results. We don't prescribe, which means our advice has nothing to sell. When a prescription decision is on the table, we help you prepare the right questions for the clinician who prescribes for you.
What if my internet connection is poor?
The video system we use is designed for weak connections and adjusts quality automatically. If video won't hold, the visit can continue as audio. And if technology fails us entirely, we'll reschedule your visit at no charge.
Is this a replacement for my regular doctor?
No — and we will tell you when something needs in-person care. Think of us as the unhurried conversation that helps you get more out of the rest of your care: understanding a diagnosis, weighing a treatment, or preparing the right questions for a specialist.
What about emergencies?
Telehealth is not for emergencies. If you have chest pain, trouble breathing, signs of stroke, thoughts of harming yourself, or any other emergency, call 911 or go to the nearest emergency room. For mental-health crises you can also call or text 988.