Draft — not yet reviewed. This consent information supports Arizona's telehealth consent requirement (A.R.S. §36-3602) and must be reviewed by an attorney and the physicians before the first real patient visit. Consent is confirmed and documented by your physician at the visit; this page informs that conversation.

Telehealth informed consent

What telehealth is

Telehealth means receiving care from a physician through a live, private video and audio connection instead of in the same room. Your visit with us happens in your web browser over an encrypted connection.

What to expect

• You will see and talk with an Arizona-licensed physician in real time.
• You may show the doctor documents, medication bottles, or (where appropriate) visible symptoms on camera.
• Your doctor documents the visit in your medical record, just as with an in-person appointment.

Benefits

No travel or waiting rooms, easier access from anywhere in Arizona, and unhurried time with a physician.

Limitations and risks

• A video visit does not allow a hands-on physical examination. Some concerns cannot be safely evaluated by telehealth, and if that is true for yours, your doctor will say so and direct you to in-person care.
• Technology can fail. If the connection drops, we will attempt to resume the visit, continue by phone, or reschedule at no charge.
• As with any electronic system, no security measure is perfect. We use encrypted connections and do not record visits, but no transmission can be guaranteed absolutely secure.

Alternatives

Telehealth is your choice. The alternative is an in-person appointment with a physician of your choosing, and choosing in-person care instead will not affect your ability to receive care.

Your rights

• You may withhold or withdraw consent to telehealth at any time, including during a visit, without penalty.
• You have the same privacy rights over telehealth care as over in-person care, under HIPAA and Arizona law.
• Visits are not recorded. No one else will be present on the call without your knowledge and agreement.
• You may request a copy of your visit records at any time by phone or email; we keep records for at least six years, as Arizona law requires.

Prescriptions

Our visits are advisory: we help you understand your health and prepare for decisions, and we do not prescribe medications, including controlled substances. If a prescription decision comes out of our conversation, we will help you plan that discussion with your prescribing clinician.

Emergencies

Telehealth is not for emergencies. If you experience an emergency during or outside a visit, call 911. At the start of your visit, your doctor will confirm your physical location in case emergency help must be sent to you.

Location requirement

You must be physically located in Arizona at the time of your telehealth visit.

Complaints

You may direct concerns about your care to us first — we want to hear them. You also have the right to contact the Arizona Medical Board (azmd.gov).

Consent

Before your first visit, your physician will review this information with you, answer your questions, and ask for your consent to receive care by telehealth. Your consent (or refusal) is documented in your medical record.